Dave,

Thank you for taking the extra steps to remove the spray, fix my grout and leave 2 bottles of cleaner.  Thank you for excellent customer service!

Kathryn R.
Temecula, CA.

David,

...wanted to thank you and the guys again for stopping by the house to repair the cracks in the cement seams between the slate on the front walkway.  The most impressive thing was that I never had to call your offices to get your help.  It isn't often these days when people come back after a job is done, without being asked, to check on their work and correct blemishes or to make any repairs.  Thanks again.

Dean M. 
Irvine, CA.

I recently employed All American Stone and Tile Care to seal and finish all the grout in my new home.  They were very professional and courteous and did an excellant job.  I would recommend them to anyone.

Sincerely,
Marjorie H.
Temecula, CA.

Dear Dave,

Sometimes, despite the best intentions and efforts, things do not work out as we might want them.  Such was the case with the restoration work performed for us by All American Stone and Tile Care.  The attempt to refinish the tile in our yard resulted in a terrific look.  However, it did not last.  The sun, salt and humidity here at the beach took an unanticipated toll on the restoration. 

When we informed you that the finish was not holding up, you took it upon yourself to examine the situation and research why the failure occurred.  You went so far as to bring product experts to the job-site.  You came up with a new plan of attack and then sent out your crew to start from scratch.  They devoted 2 full days to making things right.  Never once did anyone complain.

In today's business world, one rarely witnesses this kind of integrity.  Usually when one takes issue with a service, the vendors' only concern is to avoid reducing profits by incurring new expense.  To that end, the first line of defense is usually to blame the client's lifestyle for the situation.  When you did not do this we were pleasantly surprised.  Without a moment's hesitation your took full responsibility and rectified the matter.

Doing business with you has been an unexpected pleasure.

Best personal regards,
John & Elizabeth L. 
Marina Del Rey, CA.

Dave,

I just wanted to thank you for the amazing job that was done on cleaning and sealing the tile at our home.  The tile on the floor and in the walk-in shower looks brand new, like it was just installed and grouted yesterday.  Having a toddler in the house has really exposed our tile to new things like crayons, smeared peanut butter, finger paints and every imaginable kind of food dropped on the floor.  Now, you can't even tell a toddler was trying to destroy our tile.  Ha Ha.

Your staff was very polite, professional and clean.  They were very concerned with the baseboards and carpet and took precautions to make sure those items were not exposed to the cleaning and sealing.  Our walk-in shower had some areas where the grout had cracked or worn away.  You and your staff took the extra step to regrout those areas and make them beautiful again.

I am so impressed with the job that you and your staff did that I will be telling everyone who has tile to have this done and to make sure they use All American Stone and Tile Care.

Sincerely,
Dr. Kathleen D. 
Victorville, CA.

Dave/Debbie,

Your team arrived on time/very courteous, industrious and efficient!  The bricks/tile look wonderful and they aren't even done yet!

Thank you,
Nancy R.
Pomona, CA. 

Dave,

Seems like the right week to be sending this email!  The bricks continue to hold their color: appreciate your dilligence/follow-up!  Thank you and Happy Thanksgiving.

Susan H.
Upland, CA.

Dave,

Your guys did an awesome job on my floors and they were great to work with.  The tile flooring company will need to come back to do some repair and regrouting work and I will let you know when I need some small areas resealed.  I will certainly recommend your company to others who may need the same services.

Judith N.
Winchester, CA. 

They Give Peace of Mind Posted
by debbiedoghouse1 on 01/05/2009

From the first "Hello" from Debbie who answers the phone to the last "Wow" I did not know my tile could look like this wonderful....... We were having a MAJOR problem in the master shower that the granite would retain moisture. This is not good for a shower.......We were at our "last straw" and ready to pull our hair out..... Then Bingo, or All American Stone and Tile.......Debbie who answered the phone was knowledgeable, answered all my questions and set up an appointment..... Dave, and his workers are always on time, you can set your clocks by them and they arrive with a smile. They took the measurement and the quote came via the email withn a couple of days. They take care in prepping and protecting our home, they explained in great detail what they found was our problem, showed us the problem and what the plan was to to get our shower where we could use it again..... I highly recommend All American Stone and Tile for all our your tile cares....They love what they do and their work speaks for them.... Thank you Dave, Debbie Justin and everyone at AASAT.